How to Order, Payment and Delivery


 HOW TO ORDER

1. Once you see something you like, please click and select what you would like to purchase. Then follow the steps leading to checkout.

2. You will receive an "order confirmation" via email.

3. If you have ordered an item that is delayed or back ordered we will notify you via email.


PAYMENT
1. ALL PRODUCT Prices are in HONG KONG DOLLARS (HKD $)

2. PAYMENT CAN BE MADE IN ANY CURRENCY THROUGH PAYPAL. You do not need a PAYPAL account to order. Easy payment accepted through PAYPAL - fast, easy and secure. PAYPAL accepts all credit cards - VISA, Mastercard, CHINA UNION PAY, AMERICAN EXPRESS, DISCOVER.

3. You can check the approx rate of exchange using a reputable currency convertor. We recommend
www.xe.com

4. PAYPAL will automatically calculate in the currency of your choice when you check out. 

5. We also accept bank transfers.

If you have any questions please email us
sales@peonyrice.com


DELIVERY CHARGES

1. COMPLIMENTARY STANDARD SHIPPING for Hong Kong and China and for ALL ORDERS

2. For Japan, Macau, Singapore, South Korea, and Taiwan please add HKD $25.00. Please allow 6 - 14 days for delivery.

3. INTERNATIONAL SHIPPING TO ALL OTHER COUNTRIES - Please add HKD $500. Usually 7-14 days for delivery.

Please email us if you require an express service at sales@peonyrice.com

4. All international customs duty and taxes will be the responsibility of the customer. This is dependent upon the country in which you reside. Peony Rice is not responsible for payment of duties or taxes.

5. Your credit card will not be charged until your order is ready for shipment. You will not be billed for items that are unavailable.


SHIPPING
1. It takes approximately 2-3 business days for orders to be processed and shipped. Orders are not shipped or delivered on weekends or holidays.

2. Orders will be shipped directly from either our studio in Hong Kong or Shanghai.

3. You will receive a shipment confirmation email with the shipping tracking number.

4.  Please allow 6 - 14 days for standard delivery, 4 - 7 days for express requests.

5. Full retail value will be declared on all custom documents.

 

THE PRODUCT

All the styles that you see on the site are made from 100% silk with the exception of the AWARE PROJECT ITEMS and are "one of a kind".
Do check back as we will be posting new styles regularly as we create.

We use traditional handmade silk woven by Artisan weavers in Cambodia and silk fabrics from our own collection. Much of the precious embellishments are rescued and renewed from old treasures.

BESPOKE and LIMITED EDITION  ACCESSORY ITEMS
Please allow between 2 - 4 weeks for your bespoke piece to be made. Supplies maybe limited because of the special fabrics and trims we work with.

For wedding gowns - we will confirm with you the delivery. Please allow up to 3 - 6 months from when we receive your special bespoke gown order.

We require a 50% deposit upon placement of the order. We will deduct 40% of the full retail value from the deposit should you wish to cancel a bespoke order prior to shipment.

SPECIAL REQUESTS
-If you desire a custom color for your Head Topping, you will need to send us a swatch of the color that you wish to match. We will do our best to find a close color from our collection.
-For rush orders, there will be a small fee for rush orders. We will try our best to accommodate.
Please email us at sales@peonyrice.com

As much as we try to ensure that all information and visuals on the website are as accurate as possible for you but on occasions mistakes can happen. Should something appear to be incorrect, please do not hestitate to email us   contact@peonyrice.com

Please note that due to different screens and digital devices, there maybe some variation in colors and may appear different than the actual item, we take photographs of the actual products to ensure the photos are as close to the actual product as possible.

There maybe some slight variations in color and fabric as each piece is hand crafted and we take a lot of care in selecting the materials.