Terms & Conditions


ALL PRODUCT prices are listed in USD. Please check the conversion rates for other currencies

We try to ensure that all information and visuals on the website are as accurate as possible for you but on occasions mistakes can happen. Should something appear to be incorrect, please do not hesitate to contact us at info@peonyrice.com.

Please note that due to different screens and digital devices, there maybe some variation in colors and may appear different than the actual item, we take photographs of the actual products to ensure the photos are as close to the actual product as possible.

There maybe some slight variations in color and fabric as each piece is hand crafted and we take a lot of care in selecting the materials.

 

RETURN & EXCHANGE POLICY

- We offer credit for exchange only on full price merchandise within 10 days of the original shipping date when accompanied by the original receipt. After 10 days all sales are FINAL. This must be pre -approved in writing by email Sales @peonyrice.com. 

- No exchanges possible and cannot be applied to Bespoke items or Semi custom or made to measure items which are made to order especially for you.

- All return shipping charges are the responsibility of the customer. Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply.

- All SALES are FINAL on discounts, markdowns, international orders, phone and special orders, pre-orders.

 

PRE SHIPMENT

- Each piece comes in it’s own packaging.
- Please reuse this packaging to store your product.
- Even though we check and inspect each piece before shipment, and care is taken in the packaging, sometimes there are still circumstances beyond our control. We cannot be responsible for the package during transit. If you receive the goods damaged, please see Q & A for the procedure. This must be completed within 24 hours of receiving your purchase.

 

BRIDAL, OCCASIONWEAR & BESPOKE ITEMS

- All of our bridal gowns, occasionwear and accessories both existing and bespoke, are made to order, therefore 100% payment must be made before we proceed with your order.

- If you change your mind after placing your bridal or bespoke order, made to order items, We accept cancellations within 2 days. Thereafter you will be entitled to an exchange for other products from our collections up to 50% off the value of your order. This is to cover materials costs and our efforts for your order that would have been processed already especially for you.

Peony Rice is registered and governed by the laws of Hong Kong.